Financial Index meets international standards

Financial Index has been successful in obtaining ISO 9001 certification - the first Australian Financial Services Licensee with multi site offices to gain the International Organisation for Standardisation, meaning 'the management system to direct and control an organisation with regard to quality'. ISO 9001 is the most widely known and internationally accepted model for a quality management system, used by organisations across the globe for some highly effective quality systems.

What does this mean?

ISO represents an international consensus on good management practices for quality. The aim is to ensure that an organisation can deliver the products or services that meet the quality requirements of clients, time and time again. These agreed good practices have been distilled into a set of standardised requirements for a quality management system, no matter what the organization does, what its size, or whether it's in the private or public sector.

Why ISO 9001?

Financial Index has always strived to be the best service based organisation within the Financial Services industry.  Much has been invested in pursuing that goal for many years and we are fully aware that it shall always be a moving target with complacency having no part to play. In seeking ISO certification, we knew that it would almost be the defining event in testing our progress towards this goal.

With ISO certification, we can be certain that our systems and processes promote greater client assurance, improved processes, improved communication at all levels, greater business control, greater internal consistency and discipline. Thus marrying with our key behaviours of Communication, Consistence and Innovation.