Emergency assistance package for fire affected communities

Our thoughts are with everyone affected by the devastating bushfires throughout Australia and we would like to acknowledge and thank the emergency services and volunteers who are working tirelessly to protect the community.

Our priority at Findex is to ensure the safety of our staff and to support our clients through this time.

We understand each client will have different needs and we encourage those affected to reach out to discuss their individual circumstances with us by phoning their local office, or our Insurance claims line on 1300 038 225.

In response to this unfolding crisis, Findex has announced the following emergency assistance options to support clients and communities impacted by the bushfires. This includes:

  • Emergency accommodation assistance for insurance clients whose homes have been damaged and can no longer occupy the residence.
  • Expediting claims for insurance clients seeking help through their business, home, contents and motor vehicle insurance.
  • Hardship assistance for clients who are affected and may experience difficulties because of this.
  • Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
  • Waiving fees for temporary and damaged EFTPOS terminals.
  • Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as merchant fees until trading recommences.
  • Loan and debt restructuring for personal and business loans.
  • We can minimise the complexity in understanding and placing insurance claims
  • For existing clients, we can help you with dealing with banks and/or insurance companies.

Do you know someone else who needs assistance?

Our geographical footprint across Australia means that we have offices in over 100 locations. If you know someone who has been impacted and requires assistance, please put them in contact with the local Findex office, who are equipped and ready to assist.

Similarly, if you’re not directly impacted by the fires but live in a drought affected area and would like to discuss your circumstances, please don’t hesitate to contact us or find your local office.

This article was originally posted on 12 November 2019 and has been updated on 14 January 2020.