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Disclaimer

If you have any questions, you can contact us via the fields above. You can also contact your adviser with any questions you may have.

Complaints

If you have a complaint about the services provided to you, you should take the following action:

  1. Speak to your adviser about your concerns; and
  2. If, after speaking to your adviser, your complaint is not resolved within five (5) business days, please contact our Disputes Team via:

Disputes Manager

complaints@findex.com.au

03 92920101

Findex Group Limited

GPO Box 4324 Melbourne VIC 3001

For services provided under an Australian Financial Services Licence or Australian Credit Licence:

If we have not resolved your complaint within 45 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:

Australian Financial Complaints Authority,

GPO Box 3 , Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: info@afca.org.au

Website: www.afca.org.au

You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.