If you have any questions or would like to make a complaint, our contact details are listed above. You can also contact your adviser with any questions you may have.
If you have a complaint about the services provided to you, you should take the following action:
Speak to your adviser about your concerns, or Call us on (03) 9292 0101
If, after speaking to us or your adviser, your complaint is not resolved within five (5) business days, please write to:
Disputes Manager
Findex Group Limited
PO Box 1608, Mildura, VIC 3502
[email protected]
If we have not resolved your complaint within 30 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:
Australian Financial Complaints Authority,
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (Free call)
Email: [email protected]
Website: www.afca.org.au
You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.
If your complaint is about a tax agent service https://www.tpb.gov.au/complaints, you can make a complaint to the Tax Practitioners Board here https://myprofile.tpb.gov.au/complaints/. The Tax Practitioners Board maintains a register of tax and BAS agents that can be accessed here https://myprofile.tpb.gov.au/public-register/
Please refer to the Findex Client Complaints Management Policy for further information.
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