Disclaimer And Disclosure

While all reasonable care is taken in the preparation of the material on this website, to the extent allowed by legislation Findex Group Ltd accept no liability whatsoever for reliance on it. All opinions, conclusions, forecasts or recommendations are reasonably held at the time of compilation but are subject to change without notice. Findex Group Ltd assumes no obligation to update this content after it has been issued. The information contained is of a general nature only and does not take into account your objectives, financial situation or needs. You should consider whether the information is suitable for you and your personal circumstances. Before you make any decisions in relation to a financial product, you should obtain and read the relevant Product Disclosure Statement or information statement. You should seek personal financial advice before acting on any material.

This content is also not intended to constitute legal or taxation advice as it is of a general nature only. If you require financial, legal or taxation advice, we recommend you speak to a qualified adviser.

The title ‘Partner’ conveys that the person is a senior member within their respective division, and is among the group of persons who hold an equity interest (shareholder) in its parent entity, Findex Group Limited. The only professional service offering which is conducted by a partnership is external audit, conducted via the Crowe Australasia external audit division and Unison SMSF Audit. All other professional services offered by Findex Group Limited are conducted by a privately owned organisation and/or its subsidiaries.

Some of the Findex personnel involved in providing services may be members of a professional scheme approved under Professional Standards Legislation such that their occupational liability is limited under that Legislation. To the extent that applies, the following disclaimer applies to them. If you have any questions about the applicability of Professional Standards Legislation to Findex's personnel involved in providing services please speak to your Findex adviser.

Liability limited by a scheme approved under Professional Standards Legislation.

© Findex Group Ltd 2023. All rights reserved.

Services are provided by Findex Group Ltd ABN 40 128 588 714 and its subsidiaries

Findex Advice Services Pty Ltd ABN 88 090 684 521 AFSL No. 243253

Findex (Aust) Pty Ltd ABN 84 006 466 351 Australian Credit Licence No. 389054

Findex Financial Advice Pty Ltd ABN 51 060 092 631 AFSL No. 238244

Findex Corporate Finance (Aust) Ltd ABN 95 001 508 363 AFSL No. 239170

Findex Insurance Brokers Pty Ltd ABN 17 139 730 528 AFSL No. 342526

Findex Lending Services Pty Ltd ABN 93 107 847 692 Australian Credit Licence No. 392142

Crowe Horwath Property Securities Ltd ABN 91 010 208 107 AFSL No. 247427 and Australian Credit Licence No. 247427

Findex Premium Funding Pty Ltd ABN 30 113 089 286

Financial Index Australia Pty Ltd ABN 90 094 287 037 AFSL No. 240559, trading as Financial Index Wealth Accountants and Civic Financial Planning

Specialised Private Capital Ltd ABN 87 095 773 390 AFSL No. 246744 


If you have any questions or would like to make a complaint, our contact details are listed above. You can also contact your adviser with any questions you may have.

If you have a complaint about the services provided to you, you should take the following action:

  1. Speak to your adviser about your concerns, or Call us on (03) 9292 0101

  2. If, after speaking to us or your adviser, your complaint is not resolved within five (5) business days, please write to:

Disputes Manager

Findex Group Limited

PO Box 1608, Mildura, VIC 3502

[email protected]

If we have not resolved your complaint within 30 days, or the issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. They can be contacted on:

Australian Financial Complaints Authority,

GPO Box 3

Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: [email protected]

Website: www.afca.org.au

You can also make a complaint and obtain information about your rights on the Australian Securities and Investments Commissions free call information line: 1300 300 630 or online at www.moneysmart.gov.au.

Please refer to the Findex Client Complaints Management Policy for further information.